FAQs
SHIPPING & DELIVERY
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times vary depending on your location and shipping method selected at checkout.
Do you ship internationally?
Yes! We offer worldwide shipping. Duties and taxes may apply depending on your country’s regulations.
Can I track my order?
Once your order ships, you’ll receive a tracking link via email. Visit zulu-zephyr.com and use our Order Lookup tool for updates.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Sale items are final.
How do I start a return?
Visit zulu-zephyr.com and follow the returns process in your account. You’ll receive instructions via email.
How long do refunds take?
Processing takes 5-7 business days after we receive your return. Your bank may require additional time to post the credit.
PRODUCTS & CARE
How do I care for my items?
Each product includes care instructions. Gentle hand washing with mild detergent is recommended for most items.
Are your products ethically made?
We partner with artisans and manufacturers who uphold fair labor practices and sustainable materials.
Do you restock sold-out items?
Popular styles may return—sign up for notifications on product pages.
ORDERS & PAYMENTS
What payment methods do you accept?
We accept major credit cards, PayPal, and select regional payment options.
Can I modify my order after placing it?
Changes are only possible if your order hasn’t been processed. Contact us immediately for assistance.
Is my payment information secure?
All transactions are encrypted using SSL technology. We never store your payment details.
OTHER QUESTIONS
Do you offer gift wrapping?
Yes! Select gift wrapping at checkout and add a personalized note.
Where can I find size guides?
Size charts are available on each product page. For further assistance, refer to our Fit Guide.
How can I learn about new collections?
Subscribe to our newsletter or follow us on social media for updates.
For anything else, explore zulu-zephyr.com or reach out through our contact form.